1. Shipping Within the United States

VELORO currently ships to addresses within the United States for eligible orders.

Free standard shipping is available with no minimum order requirement.

2. Order Processing

Orders are generally processed within 1–2 business days. Orders placed after the 2:00 PM ET cutoff may be handled on the following business day.

Processing time is separate from transit time. Transit begins after your order has been processed and handed to the carrier.

3. Standard Shipping & Delivery Time

Standard shipping is provided free of charge. Transit usually takes 3–5 business days after the order has been processed and shipped.

4. Shipping Carriers

Depending on the shipment and delivery location, VELORO may use the following carriers:

5. Tracking Your Order

Tracking information will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the shipment has been handed over.

6. Delivery Estimates & Delays

Delivery estimates are provided as a general guide and are not guaranteed.

Delays may occur because of circumstances outside our control, including carrier operations, weather, holidays, transportation issues, or other unexpected circumstances.

7. Multiple Packages

Depending on your order, items may arrive in separate packages. If this happens, you may receive separate tracking information for each shipment.

8. Shipping Information

Please make sure your shipping information is accurate when placing your order. If you need assistance with an order or shipping information, please contact our support team as soon as possible.

Changes may not be possible after an order has entered processing or shipment.

9. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

If the package remains missing, contact VELORO support with your order information so we can assist with the next steps.

10. Damaged Packages

If your order arrives damaged, please contact our support team promptly with your order number and clear photos of the package and product when needed.

Providing clear information helps us review the issue and determine the appropriate resolution.

11. Shipping & Returns

Shipping information and return requirements are handled separately. Eligible items may be returned within 30 days from the date of receipt, subject to the applicable return requirements.

Please contact our support team before sending a return.