Payment policy
Payment Policy
We want your checkout experience at VELORO to be simple and secure. This policy explains how payments are processed, how payment information is handled, and how refunds and cancellations work.
Effective Date: August 21, 20261. Accepted Payment Method
VELORO currently accepts PayPal only as the available payment method at checkout.
2. PayPal Checkout
When you select PayPal at checkout, you will complete the payment through PayPal's payment process to authorize your transaction.
Payment processing is handled according to PayPal's applicable terms, conditions, and security practices.
3. Payment Authorization
When you place an order, PayPal may verify and authorize the transaction before payment is completed.
An order can only be processed after the required payment authorization has been successfully completed.
4. Payment Security
Payment transactions are handled through PayPal's payment systems and security processes.
VELORO does not request or require customers to send PayPal passwords, login details, verification codes, or other sensitive payment credentials through email or support.
Never send your PayPal password, verification code, login credentials, or other sensitive account information directly to VELORO.
5. Billing Information
Customers are responsible for providing accurate information during checkout and ensuring that their PayPal account information is current.
If PayPal cannot authorize a transaction, the order may not be completed until a successful payment is received.
6. Declined Payments
If a PayPal payment is declined or cannot be completed, please check your PayPal account and payment information.
You may contact PayPal directly if you believe there is an issue with your account or payment authorization.
7. Order Confirmation
After a successful payment, you will receive order confirmation information containing details of your purchase.
If you do not receive an order confirmation after completing payment, please contact VELORO support so we can assist you.
8. Refunds
Approved refunds are issued through the original PayPal payment method used for the order.
Once VELORO processes a refund, the time required for the amount to appear in your PayPal account may depend on PayPal's processing times.
Refund eligibility and return requirements are explained in our Return & Refund Policy.
9. Order Cancellation
If you need to cancel an order, please contact VELORO as soon as possible.
Cancellation requests can only be accommodated before an order has entered processing or shipment.
If an eligible cancellation is approved after payment has been received, the applicable refund will be processed through the original PayPal payment method.
10. Payment Disputes
If you believe there is an incorrect charge, duplicate payment, or another payment-related issue, please contact VELORO support so we can review the order.
We encourage customers to contact us first so that we can review and attempt to resolve payment or order concerns directly.
Need Help With Checkout?
If you have questions about payments, checkout, billing, refunds, or an order, please contact the VELORO support team at support@veloro.com