1. Our Return Policy

Eligible items may be returned within 30 days from the date of receipt, provided the return meets the requirements described in this policy.

Please contact VELORO support before sending any item back. Do not send a return to the business address unless our support team specifically provides return instructions.

2. Return Conditions

To qualify for a return, the item should meet the following requirements:

• Unused and in its original condition.
• Returned within 30 days from the date of receipt.
• Original packaging included where applicable.
• Relevant accessories and order information included.
• No damage caused by misuse, alteration, or excessive wear.

3. No Restocking Fee

VELORO does not charge a restocking fee for approved returns.

4. How to Request a Return

To request a return, contact VELORO support with your order number and a brief explanation of the reason for the return.

Our team will review the request and provide the appropriate return instructions when the item qualifies.

Please wait for return instructions before sending your item.

5. Return Shipping

Return shipping arrangements may depend on the reason for the return and whether the request involves a product issue or another eligible return reason.

Please contact VELORO before returning an item so we can provide the appropriate instructions for your situation.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact VELORO support before sending it back.

Please provide your order number, an explanation of the issue, and clear photos when needed. This information helps us review the issue and determine the appropriate resolution.

7. Wrong Item Received

If you receive an item that does not match your order, please contact VELORO support promptly.

Include your order number and an explanation of the issue. Clear photos may be requested to help us review and resolve the situation.

8. Refunds

Once an approved return has been received and reviewed, the refund will be issued to the original payment method.

VELORO currently accepts PayPal only. Approved refunds for PayPal purchases will be returned through the applicable original payment method.

Following return review and approval, refunds may take up to 10 business days to process.

Your payment provider may require additional time before the refunded amount becomes visible in your account.

9. Refund Delays

If you have received confirmation that your refund has been processed but the amount is not yet visible, please first check with your payment provider.

If the refund remains unavailable after the applicable processing period, contact VELORO support with your order information.

10. Exchanges

Exchanges may be available for eligible products.

Please contact VELORO support before returning your item so we can review your request and provide the appropriate instructions.

11. Order Cancellation

If you need to cancel an order, contact VELORO as soon as possible.

Cancellation requests can only be accommodated before the order enters processing or shipment.

Once processing or shipment has started, cancellation is no longer available and the return policy will apply.

12. When a Return May Not Qualify

A return may not qualify when the item does not meet the requirements of this policy, including when the product:

• Has been used.
• Has been altered or damaged after delivery.
• Is returned outside the 30-day return period.
• Is missing applicable packaging or accessories.
• Does not meet the other requirements of this policy.