FAQ
Frequently Asked Questions
Find helpful information about orders, shipping, returns, payments, and cancellations.
Where does VELORO ship?
VELORO currently ships to addresses within the United States only.
Is standard shipping free?
Yes. Standard shipping is free on eligible orders shipped within the United States.
How long does delivery usually take?
Orders are generally handled within 1–2 business days. Transit typically takes 3–5 business days, for an estimated total delivery time of 4–7 business days.
What is the order cutoff time?
Our daily order cutoff time is 2:00 PM ET.
Which shipping carriers does VELORO use?
Orders may be shipped through USPS or UPS.
Will I receive tracking information?
Yes. Tracking information is provided after your order has been shipped.
Are delivery estimates guaranteed?
No. Delivery estimates are not guaranteed. Carrier operations, weather, holidays, and other circumstances may cause delays.
Can my order arrive in separate packages?
Yes. Depending on the order, items may arrive in separate packages.
How long do I have to make a return?
Eligible items may be returned within 30 days from the date the order is received.
What condition must a returned item be in?
Items should be unused and in their original condition, including applicable packaging and accessories.
Do I need to contact support before returning an item?
Yes. Please contact support before sending a return so it can be reviewed and the appropriate instructions provided.
Does VELORO charge a restocking fee?
No. VELORO does not charge a restocking fee for approved returns.
How are approved refunds issued?
Approved refunds are sent to the original payment method. After the returned item has been reviewed, the refund may take up to 10 business days. Additional processing time may be required by the payment provider.
Can I exchange an item?
Exchanges may be available for eligible products. Please contact support before sending an item back to confirm eligibility.
What if I receive a damaged, defective, or incorrect item?
Please contact support before returning the item. Include your order number, a description of the issue, and clear photos when needed so the matter can be reviewed.
Can I cancel my order?
Cancellations are available only before an order enters processing or shipment. Once processing or shipment has started, cancellation is no longer available and the return policy will apply.
What payment method does VELORO accept?
VELORO currently accepts PayPal only.
Should I send payment credentials or passwords to support?
No. Never send payment credentials, passwords, or other sensitive payment information by email or to support.
Need More Help?
If you need assistance with an order, shipping, returns, or another question, please contact our support team at support@veloro.com