1. Introduction

VELORO respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, and protected when you visit our website, purchase products, or contact us.

By using the VELORO website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

When you browse our website, place an order, or contact our support team, we may collect information reasonably necessary to provide our services.

This may include:

• Your name and contact information.
• Billing and shipping information.
• Order and purchase details.
• Payment-related information handled by the applicable payment provider.
• Information you provide when contacting customer support.
• Basic device, browser, and website usage information.

3. How We Use Your Information

Information collected through our website may be used to operate VELORO, process orders, provide customer support, and improve the shopping experience.

We may use information to:

• Process and fulfill orders.
• Arrange shipping and delivery.
• Provide order and tracking updates.
• Process eligible returns, refunds, and exchanges.
• Respond to customer support requests.
• Maintain and improve our website.
• Help prevent fraud, abuse, or unauthorized activity.
• Comply with applicable legal requirements.

4. Payments

VELORO currently accepts PayPal as its payment method. Payment information is processed through the applicable payment provider according to its own privacy and security practices.

Customers should never send payment passwords, account credentials, or other sensitive payment information through email or customer support.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve the shopping experience.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect some features of the website.

6. Orders & Shipping Information

VELORO currently ships within the United States only.

Orders are generally processed within 1–2 business days. Transit usually takes 3–5 business days, with an estimated total delivery time of 4–7 business days.

Orders may be shipped through USPS or UPS. Tracking information is provided after an order has been shipped.

Our daily order cutoff time is 2:00 PM ET.

7. Service Providers

We may work with third-party service providers that help operate our website, process payments, fulfill orders, provide shipping services, or support customer communications.

These providers may access information only to the extent reasonably necessary to perform the services they provide.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and comply with applicable requirements.

10. Returns, Refunds & Exchanges

Eligible items may be returned within 30 days from the date of receipt.

Customers should contact our support team before sending a return so that the request can be reviewed and appropriate return instructions can be provided.

VELORO does not charge a restocking fee for approved returns.

Approved refunds are issued to the original payment method. Refund processing may take up to 10 business days after the returned item has been reviewed.

11. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the ability to request access, correction, or deletion of information.

Privacy-related requests may be submitted to our customer support team.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services without appropriate authorization.

13. Third-Party Links

Our website may contain links or integrations provided by third parties. VELORO is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you choose to visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

Any updated version will be posted on this page with a revised effective date.